Microsoft has pulled the Microsoft 365 version 2206 update after users report their Office applications are crashing when viewing a contact card or hovering over a user's name or photo.
The bug was introduced with the Monthly Enterprise Channel version 2206 (build 15330.20298), released Tuesday as part of Microsoft's August Patch Tuesday.
When attempting to open a user's contact card or hover over their name/picture in emails, comments, or shared documents, the application will crash with 0xc0000005 and 0xc0000374 exception errors.
According to reports on Reddit and the Microsoft Answers forum, this is a widespread problem, with the only fix to downgrade to Enterprise channel 2205, released at the end of July.
"Just upgraded to Office 2206 in Monthly Enterprise Channel and whenever you move the cursor over the picture or icon of the sender of an email, outlook immediately crashes," explained a Microsoft 365 on the Microsoft Answers forum.
Microsoft is aware of the issue and has released the MO412229 advisory stating that they pulled Microsoft 365 version 2206 while they gather diagnostic data to investigate the cause.
"While we're continuing to investigate precisely why this occurred, we've reverted to the last known unaffected version to expedite remediation, subsequently confirming resolution with some formerly affected users. ," reads the Microsoft advisory regarding these crashes.
Microsoft 365 users already on version 2206 are advised to roll back to version 2205 to mitigate this issue.
Admins can roll back to Microsoft 365 version 2205 via the Microsoft 365 admin center or using these instructions.
Microsoft suffered an outage yesterday after a Cisco Meraki Snort rule prevented EMEA users from connecting Microsoft 365 services.
Comments
jimmyjones1256 - 1 year ago
I'm so glad I'm unemployed at the minute. Not looking forward to stepping back into 365 hell in my next job.
MicroTicro - 1 year ago
Same.
BH0 - 1 year ago
This cadence of updates is ridiculous: you can do the test on your own. Buy and install brand new notebook, preferably install MS Office 365 on it and let it rest for month or two.
After you turn on the notebook again, you will spend nightmarish afternoon stuck in the loop of installing, downloading and restarting, closing and opening Office 365 apps, becasue updates are being installed. Clicking "No, thanks.", dont synchronise, dont not send any data and other denials.
Computing by Microsoft standard is quite advanced with lot of features, but the real life functionality is sometimes poor. What a difference from Apple.. Sad..
quote: "Admins can roll-back .."
I would say:
"Microsoft should stop offering buggy shitty updates."
MicroTicro - 1 year ago
If only there were such a thing as an “Q/A” testing team…
Dmonder - 1 year ago
"But the real life functionality is sometimes poor. What a difference from Apple.. Sad.."
Try Xcode sometime. Makes the Office apps look well-built and streamlined. Then there's Pages and Numbers. Wonder if anyone at Apple even uses them.
For Office, MS needed to stop the changes for changes sake at LEAST a decade ago. Just freeze the thing and do critical security updates when needed (and try to not break rest of it in the process).