Bleeping Computer

NOVEMBER 29, 2023

Okta's investigation into the breach of its Help Center environment last month revealed that the hackers obtained data belonging to all customer support system users. [.]

Data breaches 105

Data breaches 105

Heimadal Security

OCTOBER 25, 2023

Okta announced that threat actors breached their customer support system and accessed some of their clients` files. This makes Okta a very interesting target for attackers, who could use […] The post Hackers Breached Okta`s Customer Support System via Stolen Credentials appeared first on Heimdal Security Blog.

Cybersecurity 91

Cybersecurity 91

Bleeping Computer

NOVEMBER 3, 2023

Okta says attackers who breached its customer support system last month gained access to files belonging to 134 customers, five of them later being targeted in session hijacking attacks with the help of stolen session tokens. [.]

Hacking 84

Hacking 84

Bleeping Computer

MARCH 16, 2023

In an unexpected twist, a Microsoft support engineer resorted to running an unofficial 'crack' on a customer's Windows PC after a genuine copy of the operating system failed to activate normally. It seems, this isn't the first time either that a Microsoft support professional has employed such workarounds. [.]

Engineering 100

Engineering 100

WIRED Threat Level

NOVEMBER 29, 2023

Okta upped its original estimate of customer support users affected by a recent breach from 1 percent to 100 percent, citing a “discrepancy.”

Hacking 81

Hacking 81

Bleeping Computer

JUNE 26, 2021

Microsoft says they have discovered new attacks conducted by the Russian state-sponsored Nobelium hacking group, including a hacked Microsoft support agent's computer that exposed customer's subscription information. [.].

Hacking 136

Hacking 136

Bleeping Computer

APRIL 11, 2022

A banking trojan for Android that researchers call Fakecalls comes with a powerful capability that enables it to take over calls to a bank's customer support number and connect the victim directly with the cybercriminals operating the malware. [.].

Banking 116

Banking Malware 116

Heimadal Security

NOVEMBER 29, 2023

The company announced that hackers have accessed data from every user of Okta’s customer support system.

Data breaches 83

Data breaches Cybersecurity 83

Bleeping Computer

MARCH 31, 2022

EXCLUSIVE: A bug in the support dashboard of Palo Alto Networks (PAN) exposed thousands of customer support tickets to an unauthorized individual, BleepingComputer has learned.

Firewall 98

Firewall 98

Penetration Testing

NOVEMBER 29, 2023

Two months ago, Okta reported a network... The post Data Breach at Okta Affects All Customer Support Users: Company Updates Scope appeared first on Penetration Testing.

Data breaches 78

Data breaches Penetration Testing Cybersecurity 78

SecureBlitz

SEPTEMBER 23, 2021

In this post, you will learn the best practices for internet customer support. Customer support service serves as a core for every organization’s performance. Customer service is all about experiences with people. The post What Are The Best Practices For Internet Customer Support?

Internet 93

Internet Internet Cybersecurity Hacking 93

Security Boulevard

MARCH 8, 2022

Better support for custom admin notices appeared first on WP White Security. Better support for custom admin notices appeared first on Security Boulevard. What’s new? The focus of this release is to give you more […]. The post Admin Notices Manager 1.3.0: The post Admin Notices Manager 1.3.0:

98

98

CSO Magazine

OCTOBER 13, 2021

Google has announced the formation of a cybersecurity action team to provide support to governments, critical infrastructure, enterprises, and small businesses. Learn what cloud providers can and can't do to protect your data and follow these 5 tips for better cloud security. | Get the latest from CSO by signing up for our newsletters. ]

Digital transformation 124

Digital transformation CSO Cybersecurity Small Business 124

Malwarebytes

JANUARY 4, 2022

Someone looking to bypass the two item limit created a custom smart contract, which fired up an additional 165 subcontracts to make additional purchases. As annoying as this is for anyone who lost out on fees, the thing which really interested me in the replies of woe was this: Is this real or scammer adidas support?

Scams 90

Scams Accountability Banking Cryptocurrency 90

Bleeping Computer

JANUARY 22, 2024

Trezor issued an alert following a security breach on January 17, 2024, when unauthorized access was gained to their third-party support ticketing portal. [.]

Cryptocurrency 115

Cryptocurrency 115

Heimadal Security

JUNE 28, 2021

Nobelium, the hacking group behind the massive cyber-espionage activity exploiting the SolarWinds platform recently initiated another cyberattack operation targeting a Microsoft customer support agent. The company stated that the threat actor managed to […].

Hacking 54

Hacking Phishing Cybersecurity 54

Heimadal Security

APRIL 12, 2022

Fakecalls, an Android banking malware, has a powerful feature that allows it to hijack calls to a bank’s customer service number and connect the target directly with the malware’s operators. The post Calls to Banks Customer Support Intercepted by Fakecalls Mobile Banking Trojan appeared first on Heimdal Security Blog.

Banking 89

Banking Mobile Malware Cybersecurity 89

Bleeping Computer

OCTOBER 24, 2021

Microsoft is working on adding custom Authenticated Received Chain (ARC) configuration support to Microsoft Defender for Office 365. [.].

Authentication 87

Authentication 87

Malwarebytes

JANUARY 12, 2022

However, on this occasion, they set EA customer support agents in their sights instead. Going head to head with customer support. Attacking victims via customer support isn’t a new technique, but it was used to spectacular effect here. It’s not clear from the statement exactly how this played out.

Social Engineering 72

Social Engineering Engineering Accountability Phishing 72

Security Boulevard

NOVEMBER 18, 2022

The post How to Successfully Plan, Implement and Support DoD IL5 Customers appeared first on Security Boulevard. Systems categorized at Impact Level 5 (IL5) are allowed to host non-public, unclassified National Security System […].

62

62

Dark Reading

NOVEMBER 3, 2023

1Password, BeyondTrust, and Cloudflare were among five customers directly targeted with stolen Okta session tokens, the company's CSO says.

CSO 102

CSO 102

Duo's Security Blog

APRIL 12, 2021

The Duo Care premium support program was created because we really do care — about your Duo rollout, about your end-users' experience, and about your continued satisfaction with us as a trusted partner. Duo Care also gives you access to extended support services , so you can get the assistance you need, whenever you need it.

Architecture 73

Architecture Education Engineering 73

Security Affairs

JANUARY 23, 2020

An expert discovered that over 250 million Microsoft customer support records might have been exposed along with some personally identifiable information. The popular researcher Bob Diachenko found an unprotected database containing over 250 million customer support records along with some personally identifiable information.

Scams 78

Scams Advertising Architecture Engineering 78

Tech Republic Security

DECEMBER 17, 2019

Vendors get low marks for customer support and committing to benchmarks.

99

99

The Hacker News

JUNE 27, 2021

In yet another sign that the Russian hackers who breached SolarWinds network monitoring software to compromise a slew of entities never really went away, Microsoft said the threat actor behind the malicious cyber activities used password spraying and brute-force attacks in an attempt to guess passwords and gain access to its customer accounts.

Passwords 111

Passwords Accountability Software 111

Tech Republic Security

FEBRUARY 1, 2017

It makes sense to search Google for customer support numbers: They're hard to find on a website. Scammers are hoping you do just that, and they're manipulating results to put themselves at the top.

Internet 157

Internet Internet 157

WIRED Threat Level

APRIL 15, 2019

Hackers spent months with full access to Outlook, Hotmail, and MSN email accounts—and got in through Microsoft's customer support platform.

Hacking 90

Hacking Accountability 90

Security Boulevard

FEBRUARY 26, 2021

LogRhythm announced multiple areas of growth as a result of customer- and employee-centric initiatives implemented in 2020. These include increases in the amount of data being protected by customers using the LogRhythm NextGen SIEM Platform and the introduction of new programs designed to promote holistic employee well-being.

Marketing 52

Marketing 52

Bleeping Computer

SEPTEMBER 13, 2022

Microsoft released a new Windows Terminal version today that adds a long-awaited feature, making it possible to create and use custom themes. [.].

87

87

Security Affairs

NOVEMBER 7, 2019

A Trend Micro employee was spotted stealing consumer customer information and selling it to tech support scammers. TrendMicro confirmed that it has discovered one employee that was stealing consumer customer information and selling it to tech support scammers. ” reads a blog post published by Trend Micro.

Scams 54

Scams Advertising Government Hacking 54

The Hacker News

DECEMBER 17, 2021

It's no secret that the internet isn't a very safe place. And it's not hard to understand why. It's a medium that connects billions of people around the world that affords bad actors enough anonymity to wreak havoc without getting caught. It's almost as if the internet's tailor-made to enable scams and fraud. And that's just what it does.

VPN 122

VPN Scams Internet Internet 122

Krebs on Security

MARCH 26, 2024

Several Apple customers recently reported being targeted in elaborate phishing attacks that involve what appears to be a bug in Apple’s password reset feature. “When I called back to the real Apple, they couldn’t say whether anyone had been in a support call with me just then.

Passwords 338

Passwords Accountability Engineering Phishing 338

Security Boulevard

FEBRUARY 2, 2021

a leader in comprehensive network security for small-to-medium businesses (SMBs) and distributed enterprises, today announced the launch of its new Partner Portal, an interactive platform enabling Untangle Partners to provide improved customer support and drive […]. .– February 2, 2021 – Untangle® Inc.,

Network Security 40

Network Security 40

Krebs on Security

NOVEMBER 29, 2023

20, 2023 that identity and authentication giant Okta had suffered a breach in its customer support department, Okta said the intrusion allowed hackers to steal sensitive data from fewer than one percent of its 18,000+ customers. “The Auth0/CIC support case management system was also not impacted by this incident.”

Authentication 220

Authentication Accountability Antivirus Passwords 220

The Last Watchdog

FEBRUARY 20, 2024

They boost customer service, efficiency and user experience by offering constant help, handling routine tasks, and providing prompt and personalized interactions. billion work hours in 2023 and helped raise customer satisfaction to 69% for $0.50 It excels in crafting human-like interactions in customer support.

Cybersecurity 218

Cybersecurity Penetration Testing Authentication Social Engineering 218

Schneier on Security

APRIL 9, 2024

The Board also concludes that Microsoft’s security culture was inadequate and requires an overhaul, particularly in light of the company’s centrality in the technology ecosystem and the level of trust customers place in the company to protect their data and operations.

Hacking 247

Hacking Government Accountability Technology 247

Krebs on Security

JULY 2, 2021

Countless Western Digital customers saw their MyBook Live network storage drives remotely wiped in the past month thanks to a bug in a product line the company stopped supporting in 2015, as well as a previously unknown zero-day flaw. ” A list of MyCloud devices that can support OS 5 is here.

Firmware 343

Firmware Passwords Internet Internet 343