GUEST ESSAY: Everything you should know about the cybersecurity vulnerabilities of AI chatbots
The Last Watchdog
FEBRUARY 20, 2024
By 2026, the integration of conversational AI in contact centers will lead to a substantial $80 billion reduction in labor costs for agents. Malicious intent or manipulation: AI chatbots can be exploited to spread misinformation, execute social engineering attacks or launch phishing. Using MFA can prevent 99.9%
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