GUEST ESSAY: Everything you should know about the cybersecurity vulnerabilities of AI chatbots
The Last Watchdog
FEBRUARY 20, 2024
By 2026, the integration of conversational AI in contact centers will lead to a substantial $80 billion reduction in labor costs for agents. While AI chatbots have cybersecurity vulnerabilities, adopting proactive measures like secure development practices and regular assessments can effectively mitigate risks.
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