Not-so-customary customer service: Experts offer tips on vendor best practices
SC Magazine
MAY 3, 2021
said Dan Meacham, vice president of global security and corporate operations and CSO/CISO at film production company Legendary Entertainment. A contact center team member should review every support request, verify the requester to ensure account security, and then create the support case,” Ghazizadeh continued. “An
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